Skip to Content

Known Issues

Reported Issues

Component Issue Resolution Status
Component
Audio Timeline in Campaigns
Issue
MP3 audio does not output sound
Resolution Status
ITS developers are aware of this issue and working on a solution.
Component
Streaming
Issue
Currently, the streaming video app is not consistently working.
Resolution Status
The vendor is aware of this issue and is working on a solution.
Component
Quiz App
Issue
Due to concerns regarding the content being accessed by this app, OnSign is removing it from their future clients app selection.
Resolution Status
Ours will remain in place, but users should be aware that they cannot control the content being accessed by the app and it might be deemed inappropriate by their viewers.
Component
Instagram App
Issue
Instagram has just shutdown most of their API limiting what third-party services can access. As a result, OnSign TV Instagram Apps will only get access to your own photos. Rules are still not clear as there is very little comments coming from Instagram.
Resolution Status
To avoid confusion, OnSign will block the creation of new OnSign tv Instagram apps until they get more details about how things will actually work.