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Account Settings

The Account Settings page in OnSign allows you to manage your account information, view reports for your player and more.


How to change personal information

  1. From your account, click on the username then click Settings
  2. The Account page will appear, displaying your account information. You have the ability to change the following user personal info:
    • Full Name
    • Time Zone
    • Language

How to set email alerts for player errors

  1. From your account, click on the username then click Settings
  2. Select Email Notifications at the sidebar menu
  3. Check the box to the left of When there might be something wrong with a player. You will receive an email as soon as the system detects any problem with your player, whether it is a broken video or a failure playing the published campaigns
  4. Click Save

How to schedule reports

  1. From your account, click on the username then click Reports
  2. Click on + New Report
  3. For the Report Period, select the option Scheduled Report, and then enter your preferences
    • Click on + Add Date to generate a single report on a specific day
      Click + Add Period if you wish to generate reports with the same parameters with a certain frequency
    • Identify the period covered on the report. You can gather campaign playback data of previous days, weeks, or even months
    • Identify the period offset in case you want the report ending date to be prior than the set day when it is going to be generated
      Example: You generate the report the 5th of each month, but you want to cover the previous month. Then, set 5 on offset so the beginning of the current month won’t be included on this report
  4. Complete the report preferences
    • Select the players from which you wish to collect the data. In the case you wish to track content from the entire signage network, leave it blank
    • Write down the campaigns you wish to analyze the playback. Also, leave it blank to get an overview of all content
  5. Under Report Kind, select how the campaign playback info is going to be presented on the report
  6. On report options, define the output format (HTMLPDF, or Excel spreadsheet) and setup who is going to receive a notification by email to download the file
  7. Click Create Report

How to view scheduled reports

  1. From your account, click on the username then click Reports
  2. Click Schedule Reports
    • Once the first report is generated, the button View will replace the button Scheduled on the side
    • As you click, you will be redirected to the reports
    • You can also check out all reports files by hitting the tab Content, then Saved Reports and, at last, look for the map containing the schedule report