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FAQ

Cost & Billing

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  • Digital sign costs will vary from one department to another depending on the size and type of sign selected as well as what is needed to install the sign in the selected location.

    The upfront investment will include:

    • The cost of the sign display (television/monitor)
    • The cost of the computer to run the signage software
    • Installation fees including electrical and networking if they do not already exist in the desired location

    The standard configuration for A/V consultation, hardware, and installation through the Learning Spaces department is below.

    • Hardware cost of standard package:  $1,650
    • Network drop:  $250
    • Electrical outlet (estimate):  $250
    • Installation labor (Learning Spaces):  $600  [10 hours @ $60/hour]
    • Total cost to client:  $2,750

    Digital sign owners also pay an annual service fee to cover the software license. This is a fixed amount of $300 per sign.

  • The only recurring cost for digital signs is the annual service charge. The IT division funds the staff who assist with sign consultation, training and technical support.

  • The service contract for digital signs is based on a calendar year. Signage service runs from January through December. Sign owners are charged one time for the year, generally at the beginning of the calendar year (January).

  • Digital sign service is charged annually and is not refunded if service is terminated early.

  • While digital sign service is charged annually, sign owners may be able to request a one-time pro-rated amount based on the number of months remaining in the service year.

  • At this time, the only supported digital sign solution on campus is offered through Instructional Technologies Support. The same team that provides consultation, training, and troubleshooting assistance for Gato, WP Personal Websites and other mobile/web technologies at Texas State, Learning Applications Solutions, also support the OnSign-powered digital sign system.

    Departments looking to leverage a free/hardware-based solution will need to work with their department's technology support specialist (TSP) and the Information Security office to identify and vet any digital sign solution outside of OnSign.

Installation & Maintenance

  • The required components for a successful digital sign deployment are:

    • 1 LCD display (specific model)
    • 1 digital signage player
    • 1 data port
    • 2 power outlets 
    • Control and video cables
    • Display mount with player add-on

     

  • Refresh cycles are based on the warranty of the hardware at the time of installation +/- performance (e.g. - number of active hours) and needs of the department. Departments are responsible for the replacement of hardware and peripherals that are no longer under warranty.
     

  • Digital sign installation is coordinated through the Learning Spaces (LS) department within Instructional Technologies Support. LS partners with Facilities to evaluate the power and network needs for the sign and coordinates with Network Operations to have drops put in.

  • Signs require electricity and network and have ADA accessibility requirements that must be adhered to when installing signs. The cost of these items can vary greatly depending on your preferred location. A Learning Spaces technician will discuss all options and requirements with you during the AV consultation.

Content Creation

Initial Migration

  • No, the version of Magnolia the current digital sign system is built on is no longer supported by the vendor and cannot be migrated to the same version of Magnolia the university uses for websites (e.g. - Gato).

    The only content impacted by the migration is digital sign content.

  • The university's implementation of OnSign is customized to our local hardware, security, and service management needs. The system supports single sign on - a required Information Security feature - and allows you to continue using your same hardware without the need to upgrade. Our implementation also allows the Learning Applications Solutions team to continue supporting the digital sign user base through sign and user management in the system, preventing users from being redirected to the vendor for their training and support needs.

  • Current digital signs will not be migrated to the new OnSign environment. Editors will need to recreate their signs in the new system, however there are several ways to do this without extensive effort. Images, PowerPoint slides, and other assets that are saved to the system can be downloaded by editors and re-imported into the new system. Additionally, if assets are saved to a personal computer or shared drive, editors can easily upload them to the new system from their stored location.

    In general, the new system offers extensive functionality that was not previously available in the Magnolia powered system. Creating sign content from scratch will allow editors to take advantage of the rich features within the system - such as multi-zone layouts, apps (weather, clocks, social media), and advanced scheduling.